Privacy Policy
This Privacy Policy explains how information is handled when you visit the HOMEWAY website or contact us about residential and villa elevators, technical support or a business partnership.
Last updated:
1. Who operates this website
The website at https://homewayelevators.com is operated by Zhejiang Homeway Elevator Co., Ltd., trading under the HOMEWAY brand ("HOMEWAY", "we", "us" or "our"). This policy concerns information associated with our product presentation and business-enquiry website and related correspondence.
For privacy questions or requests concerning your personal information, including access, correction or deletion requests, use our single contact email: cnhwdt@gmail.com. The person responsible for this mailbox receives requests and coordinates with the relevant company sales personnel. Where applicable privacy law uses the term "controller", HOMEWAY is responsible for deciding why and how your enquiry information is used.
Contact address: Huana Industrial Park, Zhangjiatan Village, Gulin Town, Haishu District, Ningbo, Zhejiang, China.
2. Information you provide
The information requested depends on the form you choose. Fields marked as required are needed to submit that form; other fields are optional. Please provide only information relevant to your enquiry.
- Quotation enquiries: name, email address, phone or WhatsApp number, role, project country or city, preferred elevator series and model, preferred finish, floors to serve, project stage, available space and additional project details. The submitted quotation data also includes the form acknowledgement value.
- Dealer or partnership enquiries: company name, contact name, email address, phone or WhatsApp number, country or region, city, company website, business type and a business introduction.
- Support requests: name, email address, topic, elevator series and request details.
- Correspondence: the content of emails you send us and any drawings, photographs or other files you choose to attach to an email. The website forms do not currently provide a file-upload field.
Do not include payment-card information, identity documents, health information or other sensitive personal information in an enquiry. If you provide someone else's business contact details, make sure you are authorised to do so and direct them to this policy.
3. How enquiries are submitted
Entering information and selecting Review Enquiry or Prepare Request creates a review in your browser. The form data is transmitted to Formspree when you select Send Enquiry or Send Request. Each submission includes the form fields, an enquiry subject and a formatted copy of the enquiry message. A connection or timeout error can leave delivery uncertain; contact us if you need to check whether an enquiry arrived.
Formspree receives the submission and sends enquiry notifications only to cnhwdt@gmail.com, our Google/Gmail contact mailbox. Our Formspree setup has no additional integrations or automatic forwarding configured. HOMEWAY sales personnel in China then handle enquiries, follow up with the sender and discuss products, quotations and project requirements. Direct email links open your chosen email application; a direct email is sent when you send it from that application.
If you choose Copy Enquiry or Copy Request, the browser copies the enquiry text to your clipboard. This action does not itself send the enquiry. Some product selections, filters and project details can be carried in page URL parameters and may remain in browser history or request records. Avoid placing confidential or unnecessary personal information in a URL.
4. Technical information from website use
The website is hosted using Cloudflare Workers Static Assets. When your browser requests a page or asset, Cloudflare and other infrastructure providers process connection and request information to deliver the service. This may include IP address, requested URL, time of access, browser or device information, referring page when supplied, response information and security signals. A static deployment does not mean that these technical data are not processed.
Cloudflare Web Analytics is enabled for this website. We use its reports about visits, page views and website performance, including Core Web Vitals, to understand usage and improve performance. A Cloudflare browser script loaded from static.cloudflareinsights.com sends usage and performance measurements to the analytics service. This is separate from the technical request processing involved in hosting and security. Analytics reports can include page paths, referring sites and browser or device categories, depending on the data reported by the service.
Formspree may also process technical information associated with a submission, such as IP address, browser information, access time and referrer, for service operation, abuse prevention and security. These technical records are distinct from the information you type into the form.
5. Why information is used
- To receive and respond to product, quotation, technical-support and partnership enquiries.
- To enable HOMEWAY sales personnel to follow up on enquiries, discuss project requirements, prepare requested information and communicate about a possible business relationship.
- To deliver, maintain and protect the website and enquiry service, troubleshoot problems and prevent misuse.
- To understand website visits and page views and analyse website performance through Cloudflare Web Analytics.
- To keep necessary business correspondence and address legal obligations, disputes or requests from competent authorities where applicable.
We do not use enquiry information for marketing promotions. Submitting an enquiry does not subscribe you to marketing emails. The existing form acknowledgement concerns handling your enquiry, not a marketing subscription.
Visiting the website, reading this policy or submitting an enquiry is not blanket consent to every use of information. Any processing must satisfy the requirements of the law applicable to it, including a particular legal basis, notice or separate consent where required. Contact us if you need information about the grounds relevant to a particular use of your information.
6. Service providers and other recipients
HOMEWAY sales personnel in China receive and use enquiry information as needed to respond, follow up and discuss the project. The services involved in the current website and contact process are Cloudflare for static hosting, delivery, security and Web Analytics; Formspree for enquiry submission handling and notifications; and Google/Gmail for the cnhwdt@gmail.com mailbox and correspondence. These providers can process information as necessary for their service functions under their applicable terms and privacy notices.
Information may also need to be disclosed to professional advisers or competent authorities where reasonably necessary for a legal matter, to comply with applicable law, or to protect lawful rights and security. Please contact us if you need information about recipients relevant to a particular enquiry.
8. International processing
All website enquiries are handled by HOMEWAY company colleagues in China; no overseas branch participates in handling them. If you contact us from another country, this involves access to your information in China. This describes HOMEWAY's own enquiry handling, not the location of every service provider or stored copy. It does not mean that all your data is stored only in China.
Formspree, Google/Gmail and Cloudflare provide services through their own infrastructure and processing arrangements, which may involve countries outside your location or China. Their privacy notices explain their general international processing practices; those notices do not establish a specific storage country or contractual safeguard for every HOMEWAY record.
Privacy laws may differ between countries. Any international processing must meet the requirements that apply to the relevant transfer. Contact us to ask about arrangements relevant to your enquiry. This policy does not claim a particular transfer agreement, certification or local-only storage arrangement.
9. Retention
HOMEWAY has not established a fixed enquiry retention period or a routine retention-review and deletion process. We do not currently carry out proactive periodic clearing of enquiry records or apply a fixed automatic deletion schedule to the records we hold in Formspree, Gmail and sales files. Service-provider terms, settings and backup arrangements may separately affect provider-held copies.
Retention needs must be assessed in light of the enquiry or project, applicable law and records that are genuinely necessary to retain. Relevant needs may include ongoing project discussions, contract performance, installation, warranty, after-sales support, legal recordkeeping or a legal dispute. The absence of a fixed schedule does not override applicable legal limits on retention or, by itself, establish that indefinite retention is lawful.
You can request access, correction or deletion by emailing cnhwdt@gmail.com. The person responsible for the mailbox coordinates with the relevant sales colleagues to review the request and the records concerned, taking account of applicable law and any genuine need to retain particular records. A deletion request does not guarantee removal of every record; any applicable limitation will be explained as required by law.
Relevant copies may exist in Formspree, Gmail and records held by sales personnel. Deletion can be subject to the relevant service procedures, legal retention requirements and backup arrangements. We do not promise immediate or simultaneous deletion of all copies, including third-party backups.
10. Security and information minimisation
The website and its Formspree submission endpoint use HTTPS. Security also depends on the systems and accounts used to receive and handle information. No method of internet transmission or storage can be guaranteed completely secure.
Send only what is needed for the enquiry and use the contact address to discuss an appropriate method before providing commercially sensitive project files. A provider's security measures do not constitute a HOMEWAY certification or a guarantee against unauthorised access.
11. Your choices and privacy rights
Depending on applicable law and the circumstances, you may have rights to request information about processing, access or correct personal information, request deletion, restrict or object to processing, receive a portable copy, or withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of earlier processing. You may also have a right to complain to the relevant privacy or data-protection authority.
Send personal-information questions and requests, including access, correction or deletion requests, to cnhwdt@gmail.com. Describe the information or enquiry concerned and what you would like us to do. The email address used for the original enquiry, an approximate enquiry date or a project reference, if available, can help locate the relevant records. Please provide only what is reasonably needed to identify the request.
The person responsible for cnhwdt@gmail.com receives these requests and coordinates with the relevant sales colleagues in China to locate and review the information and arrange the appropriate response or action. Proportionate information may be needed to verify your identity or authority before personal information is disclosed or changed.
Requests are assessed and handled in accordance with applicable legal requirements and exceptions, including whether particular records are genuinely necessary to retain. A deletion request does not automatically result in deletion of all records. Where a request cannot be fulfilled in full, the response will explain the applicable limitation as required by law. We will respond in accordance with any timing requirements that apply under the relevant law.
A request may involve records in Formspree, Gmail and related company records. Relevant service-provider procedures and backup arrangements can affect how it is carried out. Coordinating the request in China does not mean every record is stored in China or that all provider-held copies can be deleted immediately or simultaneously.
12. Intended audience
This is a product information and business-enquiry website, not a service directed at children. If you believe a child has provided personal information through this website, contact us so the matter can be reviewed.
13. Changes and contact
Changes to this policy will be published on this page with a revised Last updated date. Where applicable law requires an additional notice or consent for a material change, that requirement continues to apply. A policy update is not, by itself, consent to a new use of information.
For personal-information questions, access, correction or deletion requests, or other privacy concerns, email Zhejiang Homeway Elevator Co., Ltd. at cnhwdt@gmail.com. The person responsible for this mailbox receives requests and coordinates with the relevant sales colleagues in China. Contact address: Huana Industrial Park, Zhangjiatan Village, Gulin Town, Haishu District, Ningbo, Zhejiang, China.